Tell a Friend Contact Us
Registration Your Account
View Cart Home Help Faq
 
Not Logged in
     
 

Welcome to the HELP and FAQ Page

  
   
 
We hope that this page will provide answers for any questions you have regarding the functions of this website. If you cannot find the answer(s) you are looking for, please e-mail us with your question(s) and we will get back to you as soon as possible.
  
     
 
Category List
  
   
 

All of the video titles listed on this website have been organized into categories, which are listed on the left hand side of the screen.

If you would like to view the various titles listed in a particular category, simply position your cursor over the category of your choice and then click the left button on your mouse. This will open a page that lists all of the titles available in that category. Some categories contain hundreds of titles in them, and cannot all be listed on the same page.

To go to the next page of titles, scroll down to the bottom of the page, and click on the "Next" button. You can return to the previous page by scrolling down to the bottom of the page and clicking on the "Last" button.

Some of the categories contain subcategories, where the titles are organized more specifically. This is shown as a box that contains the words "IN ALL SUB CATEGORIES" (located next to the category heading). If you would like to view titles in a more specific category, just click on the down arrow on the right hand side of the box, and a list of the subcategories will appear. Scroll down to the subcategory that you wish to view, click on the "Get Category" box, and a new, more specific list of video titles will appear.

To view the information on a particular video title, just click on that title with your cursor. If at any time you would like to go back to the previous page you were viewing, click on the "Back" button at the top left corner of your screen.

  
     
 
Search Engine
  
     
 
If you are looking for a particular video title or subject, our search engine allows you to search our entire video database by using keyword(s) or a part of a title. Follow the three Steps below, and you'll be on your way to a successful search.

Step One: In the first search box, type in a keyword, keywords, or an exact phrase from the title or subject you are looking for. (*Note: be sure to leave one space between each word when using keywords.)

Step Two: In the second search box, you have three choices in the pull down menu.

Any Words - This option will provide you with a list of videos that have occurrences of any of the word(s) you entered, either in their title or their description. This means that if you entered in more than one word, the search results will come up with any video title or description that contains any of the words in it, but not necessarily all of the words in it.

All Words - This is the default setting, as it is the most favorable search option. Choose this option to view video titles and descriptions that contain all of the words you entered. Do not use punctuation marks such as colons, hyphens, periods, commas, quotation marks, etc. and be sure to have one space between each word.

Phrase - This option may be used to search for the exact name of a video title. In order for this option to work properly, avoid using punctuation marks such as colons, hyphens, quotation marks, periods, etc. as these may complicate the searching process. If the name of the title you are searching for contains punctuation marks, leave them out and use the "All Words" option instead. Also, when searching for a specific title, omit the word "the" if it is the first word of the title.

Step Three: If you like, you may choose to search for a video in a particular category, or, you may search for a video in all categories. To search for a video in a particular category, just click on the pull down menu (the down arrow on the far right-hand side of the box) of the bottom search box, and click on the category of your choice.

When you have finished choosing your options and have typed in your text, click on the SEARCH button (located on either side of the search boxes) and your search will be underway.

The following are a few examples of the various ways that you can search using our different options:

Example 1: If you are looking for video titles that contain the word boat in it, simply type the word boat in the first search box and hit the SEARCH button. This will allow you to view a list of all of the videos that contain the word boat either in the title or in the description. (*Note: Use the simplest form of the word as possible. If you type in the word boating, the search results would not include any titles or descriptions that contain the word boat, boats, boater, etc. Whereas searching for the word boat will list results with the words, boats, boating, boater, etc.)

Example 2: If you are looking for videos on "boat safety", type in the words boat and safety (with one space in between the words) in the first search box. Make sure that the "All Words" option is on in the second search box. Click on the SEARCH button. This will bring up a list of videos that contain both words in their titles or descriptions.

Example 3: To refine your search further, use more words. If you are looking for videos on "boat safety tips", type in boat safety tips (with one space between each word), click on the "All Words" option in the second search box, and hit the SEARCH button. This will bring up a list of videos that contain all three words in their title or description.
 
   
 
Public Performance Rights
  
   
  In order to view Public Performance Rights pricing you must first register and enable the PPR pricing feature.

Public Performance Rights Definition:

"How To" Video Inc. has acquired Public Performance Rights from the producers and/or distributors for all of the videos listed on the PPR section of this website. The purchase of these videos includes Public Performance Rights under the following limitations and conditions. When purchased from "How To" Video Inc., the videos listed on this website may be used by any School, College, University, Library, and/or any small group or classroom type situation in Canada, where they are viewed on only one screen at a time, and where there is no direct charge for watching these videos. The Public Performance Rights prices quoted for videos on this website do not include Broadcast Rights, Closed Circuit Rights, or Duplicating Rights. If you require Broadcast, Closed Circuit, or Duplicating Rights, please contact us regarding pricing and availability. If you require further clarification of these Rights, please feel free to contact us. 		 
   
 
Home Use Definition
  
   
  Home Use pricing applies to Libraries and/or any individual(s) who will be using the video(s) for personal use only (and not charging anyone to watch it), as opposed to watching it in a small group or classroom type situation.  
   
 
Ordering
  
   
  Adding a video or videos to your shopping cart:

If you see a video or videos that you would like to purchase, click on the ADD TO CART button (a blue button located next to the video price) and this will add the video(s) to your shopping cart. If you would like more than one copy of a video, click on the quantity box and enter in the amount of copies that you would like to order. After you have changed the quantity, click the RECALCULATE CART button. This will recalculate your total purchase price. If you would like to continue shopping, click on the appropriate phrase at the bottom of the page and this will take you back to the page you were previously on.

Deleting an item from your shopping cart:

If at any time, you would like to remove an item from your shopping cart, click on the "View Cart" tab located near the top left corner of the page. Click on the DELETE button beside the title(s) that you would like to remove. This will delete the item from your shopping cart.

Proceeding with your purchase(s):

When you have finished shopping and would like to purchase your item(s), click on the "View Cart" tab at the top of the page, double check to make sure everything is correct, and click on the PROCEED WITH PURCHASE button.

If you are not already registered with us, you will be taken to the Registration page to do so (please see "Registration" section of the Help Menu).

If you are registered, you will be asked to fill out an information form. (*Note: if you have already entered this information in before, you have the option of clicking on the USE ADDRESS button and it will automatically fill out the form for you.) Once you have completed the form, click on the CONTINUE CHECKOUT button at the bottom of the page. On the next page, you will be allowed to double check your mailing information. If it is incorrect, click on the EDIT ADDRESS button and you may correct the information.

Then you must select a shipping method by clicking on the box beside your preferred method. Next, select your payment method.
You may either pay by Visa or Mastercard, or cheque or money order. If you select Visa or Mastercard, enter in your credit card number, expiry date and cardholder's name in the appropriate boxes.

Once you have finished filling out the information on this page, click on the CONTINUE CHECKOUT button. 		 
   
 
Remember List
  
   
 

The "Remember List" allows you to keep a list of videos that you are thinking about purchasing.

To add an item to your list, simply click on the "Remember" button. By adding titles to your list, you may keep track of potential purchases but you are under no obligation to purchase these items.

To view your "Remember List", click on the "View Cart" tab at the top left of the page.

You may delete any item at any time by clicking on the DELETE button beside the title you would like to delete or you can delete all items by clicking on the DELETE LIST button.

If you decide that you would like to purchase an item on your "Remember List", click on the MOVE TO CART button. You may then purchase the item.

 
   
 
Registration
  
   
  In order use options such as the Shopping Cart, Remember list, PPR pricing, etc. you must register first.

How to register:

To register, click on the "Account" tab located at the top right of the page. Go down to the NEW USER section and enter in your user name (don't use spaces between words) and your e-mail address. If you would like to be able to view Public Performance Rights pricing and use Purchase Order numbers, you are asked to enter in your name and the company or institution you are from. Then you may select the features that you would like enabled by clicking on the corresponding boxes to the left of the options. Once you have completed filling in your information, click on the CREATE ACCOUNT button at the bottom of the page. We will then send you a password, which you may change by logging in (see "Logging In" section of Help Menu). 		 
   
 
Logging In
 
   
  Once you have registered, you may log in, which enables you to use such features as the Shopping Cart, PPR pricing, etc. To log in, click on the "Log In" tab at the top right of the page. If you like, you may disable any of the features by clicking their boxes so that they are empty.

To change your password:

When you first register, you are issued a password. If you would like to change it, log in and you will come to a page that says "Update Account Information For User". Type in your current password in the appropriate box. Then type in your new password in the box underneath, and again in the third box. Scroll down the page and click on the UPDATE ACCOUNT button. 		 
   
 
Contacting Us
 
   
  You may contact us by clicking on the "Contact Us" tab at the top of the Contact page.

You can contact us by phone or fax, or you can e-mail us. If you would like to e-mail us, enter your e-mail address in the "Your Email" Box, type in your message in the second box, and then click on the "Send Message" button. Your message will be sent directly to us and we will get back to you as soon as possible.		  
     
     
     
     
 
 
     
Tell a Friend Registration View Cart Home Help-FAQ Your Account Contact Us